The Comma Difference
We refuse to be the big-box insurance company. Our customers love us because we take real, tangible steps to put them first. As we grow, we will constantly prioritize our efforts to offer wisdom, fairness, accountability, and protection to our people.
We refuse to be the big-box insurance company. Our clients love us because we take real, tangible steps to put them first. We relentlessly pursue our commitment to wisdom, fairness, accountability, and protection in every interaction.
We know our place in the market and speak with confidence because we know exactly who we are, and we aren’t afraid to share it with people.PERSONAL:
We are in the people business, and we set the standard of industry-leading relational customer service. We will not lose sight of that as we grow.AUTHENTIC:
We are intentional in everything we do and always act in ways that allow us to look people in the eyes and know that we’re delivering fairness and integrity.STURDY:
We are stable, dependable, and trustworthy. Capable, and eager to assist, process is part of our DNA so that we can always be there for our clients in the good times and the bad.EXCELLENT:
We are in a position to offer wisdom to our clients because we ask the right questions, conduct thorough research, and continually educate ourselves. We don’t tolerate mediocrity.
A Trusted Choice® Agency
Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products, and unparalleled advocacy. Trusted Choice® agencies are dedicated to you and are committed to treating you as a person, not a policy. To that end, they’ve all vowed to abide by this pledge of performance.
Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
Guide you through the claims process for a prompt and fair resolution of your claim.
Help you solve problems related to your coverage or account.
Explain the coverages and options available to you through our agency, at your request.
Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
Use our experience and multiple company relationships to customize your coverage as needed.
Commit our staff to continuing education so they may be more knowledgeable in serving you.
Treat you with respect and courtesy.
Conduct our business in an ethical manner.
We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.